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FAQs

We’re here to help

We’ve covered some of our most frequently asked questions here, but if anything’s not covered, get in touch – we’re always happy to help.

Orders & Shipping

Yes we do; you’ll be able to select from multiple shipping options during checkout.

We work hard to make sure that where possible, orders are processed within 24 hours of being
received.

Overall, our delivery times are usually 3-5 working days from the date your Order has been placed (excluding weekends and bank holidays). At busy periods despatch and delivery may take longer than 3-5 working days. For more information please visit our Shipping & Returns page.

You are purchasing product(s) that are deemed non-returnable, unless such Product(s) were damaged or faulty when delivered to you or have been incorrectly delivered. In these circumstances you can return them (where requested) and receive replacement goods or receive a refund from us. Please note once you have paid for your order, it cannot be amended, changed or cancelled unless we are notified in writing within 2 hours of the order being placed.

If you receive Products which are damaged, misdescribed or missing, you may be entitled to a refund, price reduction or replacement. Please get in touch with us if this is the case.

For more information please visit our Shipping & Returns page.

Visits & Events

We like to be as flexible as possible with private events. Talk to us today to find out what the guidelines are for party size, best times of year, etc.

We don’t, but you can find some fantastic local options in this beautiful part of the country. Convenient location searches would include Crondall, Farnham, Church Crookham and Fleet.

Unfortunately not – it’s a busy working site and all visits must be pre-booked.

We have parking available at the winery but not at the vineyard.

You can find us here.

Not yet! We’re building our own restaurant, but in the meantime you’ll find some lovely places to eat nearby.

The usual maximum for tour parties is 6 people. However, we can accommodate more for private parties. Drop us a line for more information – contact information can be found below.

We do ask for a deposit, yes.

You can contact the team directly on tours@penncroftvineyards.com.

Woof, woof woof! (Yes, you can!)

Other

At this early stage, we use a mixture of both. As soon as possible, we will transition to only using our own harvest.

Penn Croft is our wine brand, and the name of the winery and the vineyard itself. Itasca Wines is the contract winemaking side of the business.

So many reasons! You’ll get exclusive discounts, events and tours to name just a few. Find out more about our society here.

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